Privacy Policy

INTRODUCTION

Robertson & Sinclair Limited (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. If you are our customer then this policy and the terms of conditions of any agreements we have with you set out how we will collect, store, use, disclose and protect your personal information. If you are not our customer then this policy sets out how we will collect, store, use, disclose and protect your personal information. You do not have to provide us with information we request, though it may affect our ability to offer to provide you with products or services. Your personal information will be held by us at our registered offices. You have rights of access to, and correction of, your personal information held by us which are set out in more detail below. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
• third parties where you have authorised this or the information is publicly available.
• If possible, we will collect personal information from you directly.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

• to verify your identity
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
• to improve the services and products that we provide to you
• to undertake credit checks on you (if necessary)
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including a complaint
• to conduct research and statistical analysis (on an anonymised basis)
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

• another company within our group
• any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
• on a confidential basis to professionals (including a solicitor, accountant, auditor) in relation to their provision of services to us
• on a confidential basis to a potential assignee, transferee or other person with whom we have or may contemplate having contractual relations in connection with an application or loan agreement
• debt management or collection companies or a credit reference agency for the purpose of credit checking you
• other third parties (for anonymised statistical information).
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)
• any other person authorised by you.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need to verify your identity.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will note in our system your view on the personal information and the correction to the personal information that you requested.

If you want to exercise either of the above rights, email us at sales@rands.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our costs of providing to you copies of your personal information or correcting that information.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.